I Wish I Had Known That Education Is The Key. That Knowledge Is Power. Now I Pick Up Books And Watch Educational Shows With My Husband. I'm Seeing How Knowledge Can Elevate You.
We Will Ensure That Associates Continue To Possess Unsurpassed Product Knowledge And Maintain Their Dedication To Customer Service And Respect For Their Colleagues And For The Communities In Which They Work And Live.
The Nature Of Competition Is Such That Any Number Of People Invariably Have Their Eyes On The Same Prize You Do. Recognize Your Assets And Employ Them To The Best Of Your Ability.
There's A Great Power In Words, If You Don't Hitch Too Many Of Them Together.
If We Can Keep Our Competitors Focused On Us While We Stay Focused On The Customer, Ultimately We'll Turn Out All Right.
In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts
We've Had Three Big Ideas At Amazon That We've Stuck With For 18 Years, And Thy're The Reason We're Successful: Put The Customer First. Invent. And Be Patient.
The Best Customer Service Is If The Customer Doesn't Need To Call You, Doesn't Need To Talk To You. It Just Works.
If You're Competitor-focused, You Have To Wait Until There Is A Competitor Doing Something. Being Customer-focused Allows You To Be More Pioneering.
If We Represent Knowledge As A Tree, We Know That Things That Are Divided Are Yet Connected. We Know That To Observe The Divisions And Ignore The Connections Is To Destroy The Tree.
A Concerted Effort To Preserve Our Heritage Is A Vital Link To Our Cultural, Educational, Aesthetic, Inspirational And Economic Legacies - All Of The Things That Quite Literally Make Us Who We Are.
